At TeaAo, we strive to deliver our premium teas to tea enthusiasts worldwide. This shipping policy outlines our procedures, timelines, and terms for global delivery.

Shipping Services and Coverage

TeaAO ships to over 100 countries worldwide through trusted courier partners including DHL, FedEx, UPS, and USPS. Our extensive network ensures reliable delivery of your favorite teas wherever you are.

Processing Time

• Orders are processed and shipped within 1-2 business days after payment confirmation
• You will receive a tracking number via email once your order is dispatched

Delivery Timeframes

• United States and Canada: 3-10 business days
• International Orders: 7-15 business days

Please note that actual delivery times may vary depending on your location and local customs clearance processes.

Tracking Your Order

Once your order ships, you'll receive an email containing your tracking number and instructions for monitoring your shipment's progress.

International Shipping and Customs

While we ship worldwide, please be aware that:

• Import duties, taxes, and customs fees are the responsibility of the recipient
• Customs clearance times vary by country and may affect delivery timeframes
• TeaAO is not liable for delays or additional charges imposed by customs authorities

Shipping Issues and Claims

• Any delivery issues must be reported within 14 days of receipt
• TeaAO is not responsible for delays, damages, or losses caused by courier services or customs authorities
• We will work with you to resolve any shipping-related problems promptly

Returns and Exchanges

Unopened Products

• Returns accepted within 30 days of delivery
• Return shipping costs are the responsibility of the customer
• 10% restocking fee applies
• Return Authorization Number required (contact customer service before returning)

Opened/Used Products

• Returns only accepted for defective items or shipping damage
• Must be reported within 14 days of delivery
• Photo documentation of damage required
• Replacement or refund will be provided for valid claims

Contact Information

For any shipping-related queries, return authorizations, or concerns, please contact our customer service team:

Email:  info@teaao.com

Updates to Shipping Policy

TeaAO reserves the right to modify this shipping policy at any time. Any changes will be reflected on our website with the date of last update.