Refund policy

At TeaAo, we're committed to providing you with premium wellness teas and an exceptional customer experience. We understand that sometimes a return may be necessary, and we've created this policy to make the process as smooth as possible.

Return Policy Overview

We offer a 15-day return window for most of our products. This means you have 15 days from the date you receive your order to initiate a return request.

Eligibility Requirements for Returns

To be eligible for a return, please ensure:

• The product is in its original, unopened packaging
• All seals and tags are intact
• You have your order receipt or proof of purchase
• The product has not been used or tampered with
• The item is not on our non-returnable list

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened tea packages
• Loose leaf teas
• Tea samples
• Sale items
• Gift cards
• Custom or personalized tea blends
• Perishable goods

How to Initiate a Return

1. Email us at info@teaao.com with your order number and reason for return
2. Wait for our confirmation email with return authorization
3. Once approved, we'll provide you with:
   • Return shipping label
   • Return shipping instructions
   • Return tracking number

Please note: Items sent back without prior return authorization will not be accepted.

Shipping Returns

Return shipping address and other information will be provided to you through mail, once the return is initiated.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs fees.

Refund Process

Once we receive your return:

1. We'll inspect the item within 2 business days
2. You'll receive an email confirming your refund status
3. If approved, refund will be processed to your original payment method
4. Please allow 7-10 business days for the refund to appear in your account

Refund Timeline

• Inspection period: 2 business days
• Processing time: 3-5 business days
• Bank processing: 5-10 business days

Damages and Incorrect Items

If you receive damaged or incorrect items:

1. Take clear photos of the damage/incorrect item
2. Email info@teaao.com within 48 hours of receipt
3. Include your order number and detailed description
4. We'll process priority replacements for verified claims

Exchange Policy

We don't process direct exchanges. For the fastest resolution:

1. Return the unwanted item following our return process
2. Place a new order for your desired item
3. We'll expedite the processing of your new order

Special Circumstances

Quality Guarantee

If you're unsatisfied with the quality of our tea:

• Contact us within 14 days of receipt
• Provide detailed feedback about your experience
• We'll work with you to make it right

Holiday Season Returns

Extended return window for gifts purchased between November 1 and December 24:

• Returns accepted until January 31 of the following year
• Must meet all standard return eligibility requirements

Contact Us

For any questions about our return policy:

• Email: info@teaao.com
• Response time: Within 24 business hours
• Business hours: Monday-Friday, 9 AM - 5 PM EST

TeaAo reserves the right to modify this policy at any time. Any changes will be reflected on our website with the date of modification.

Last Updated: December 24, 2024