Terms of service

Welcome to TeaAo, your destination for wellness through premium Darjeeling teas. These Terms of Service govern your use of TeaAo.com and our services.

1. Introduction

TeaAo ("we," "us," or "our") operates TeaAo.com, providing carefully curated wellness teas sourced from Exoteas Darjeeling, India. By accessing or using our website, you agree to these Terms of Service and all applicable laws and regulations.

2. Online Store Terms

2.1. By using our site, you warrant that you are at least 18 years old or have the legal authority to consent to these terms.

2.2. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to deliver our wellness teas to you.

2.3. You acknowledge that:

• All purchases are for personal use only
• Products may not be resold without written permission
• Information provided during purchases must be accurate and current

3. Product Information and Availability

3.1. We partner with Exoteas Darjeeling to bring you authentic, high-quality teas. As we operate on a dropshipping model:

• Product availability is subject to our supplier's inventory
• Shipping times may vary based on processing at origin
• Product images are representative but may vary slightly due to natural variations in tea leaves

3.2. While we strive to provide accurate product descriptions and health benefits information, we recommend consulting healthcare professionals for specific medical advice.

4. Orders and Payment

4.1. We reserve the right to:

• Limit or cancel quantities purchased per order
• Refuse any order
• Restrict sales to specific geographic regions
• Modify prices without notice

4.2. Payment information is securely processed through Shopify's platform. We never store your payment details.

5. Shipping and Delivery

5.1. As we dropship from India:

• Standard delivery times may range from 10-21 business days
• International shipping regulations and customs may affect delivery times
• Tracking information will be provided once available from our supplier

6. Returns and Refunds

6.1. Our return policy reflects our commitment to your satisfaction while acknowledging the unique nature of tea products:

• Unopened products may be returned within 30 days
• Opened products cannot be returned due to food safety regulations
• Shipping costs for returns are the customer's responsibility

For complete details, please refer to our separate Return Policy.

7. Privacy and Data Protection

7.1. We protect your personal information as outlined in our Privacy Policy. Your data is:

• Collected and used responsibly
• Protected using industry-standard security measures
• Never sold to third parties

8. Intellectual Property

8.1. All content on TeaAo.com, including:

• Text
• Images
• Logos
• Product descriptions is protected by intellectual property rights and may not be used without permission.

9. Disclaimer of Warranties

9.1. While we stand behind the quality of our teas:

• We make no health claims beyond general wellness benefits
• Results from using our products may vary
• We are not responsible for any allergic reactions or adverse effects

10. Limitation of Liability

Our liability is limited to the purchase price of products. We are not liable for:

• Indirect or consequential damages
• Lost profits or business interruption
• Delays in delivery beyond our control

11. Governing Law

These terms are governed by United States law, specifically the laws of New York State, without regard to conflicts of law principles.

12. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these terms or our products:

• Email: info@teaao.com or support@teaao.com
• Address: New York, United States

Last Updated: December 24, 2024