Privacy policy

Last Updated: December 24, 2024

Welcome to TeaAo's Privacy Policy. We believe in transparency and mindful business practices, just as we believe in the mindful cultivation and consumption of our teas. This policy explains how we collect, use, and protect your personal information when you visit teaao.com or interact with our services.

Our Commitment to Your Privacy

At TeaAo, we value your trust and privacy as much as we value the purity of our teas. We are committed to protecting your personal information while providing you with an exceptional tea experience. This policy applies to all information collected through our website (teaao.com), our Shopify-powered e-commerce platform, and any related services, sales, marketing, or events.

Information We Collect

Information You Provide to Us:

• Contact information (name, email address, phone number, shipping and billing addresses)
• Account details (username, password, preferences)
• Order information (purchase history, payment details)
• Communication preferences
• Customer service interactions

Information Automatically Collected:

• Device and browsing information
• IP address and location data
• Shopping behavior and preferences
• Cookie data
• Website usage patterns

How We Use Your Information

We use your information mindfully and purposefully to:

• Process and fulfill your orders, including coordination with our partners at Exoteas Darjeeling
• Provide customer support and respond to your inquiries
• Send order confirmations and shipping updates
• Share wellness tips and product recommendations
• Improve our website and service experience
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

Information Sharing

We share your information with:

Service Providers:

• Shopify (our e-commerce platform)
• Exoteas Darjeeling (our dropshipping partner)
• Payment processors
• Shipping and logistics partners
• Customer service providers

Other Third Parties:

• When required by law
• To protect our rights or prevent fraud
• With your explicit consent

Your Privacy Rights

As our valued customer, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Export your data
• Lodge privacy concerns

Cookie Policy

We use cookies to enhance your shopping experience. These include:

• Essential cookies for site functionality
• Analytics cookies to understand usage
• Marketing cookies for personalized recommendations

You can manage cookie preferences through your browser settings.

Data Security

We implement security measures that reflect the care we put into selecting our tea leaves:

• Encrypted data transmission
• Secure payment processing
• Regular security assessments
• Limited access to personal information
• Continuous monitoring for unauthorized access

International Data Transfers

As we partner with Exoteas Darjeeling in India, some of your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data during these transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or website notice.

Contact Us

If you have questions about our privacy practices or would like to exercise your privacy rights, please reach out to us:

Email: support@teaao.com 

 

Legal Basis for Processing (for EU/UK Visitors)

We process your personal information based on:

• Contract fulfillment
• Legal obligations
• Legitimate business interests
• Your consent, where required

Your trust is essential to us, just like the quality of our teas. We are committed to protecting your privacy while providing you with an exceptional tea experience.